Support Lifecycle
Each major version of the SOFTWARE PRODUCT will be supported for up to five (5) years from its initial release date.
Full Support (First 3 Years)
Bug fixes, security updates, compatibility updates, and customer support are provided during the first three years.
Maintenance Mode (Final 2 Years)
During the final two years, only security patches and critical bug fixes will be provided.
Extended Support
Inner Harbour Software may offer extended support for certain versions for an additional fee for up to one additional year.
Unsupported Versions
After a version reaches End-of-Life, updates and technical support are no longer provided. Continued use of unsupported versions is at the customer’s own risk.
| Phase | Timeframe | What’s Included |
|---|---|---|
| Full Support | Years 1–3 | Bug fixes, security updates, compatibility updates, customer support |
| Maintenance Mode | Years 4–5 | Security patches and critical bug fixes only |
| Extended Support | Up to +1 year | Optional, for certain versions, for an additional fee |
| End-of-Life | After year 5 (or extended term) | No updates or support; use at customer’s own risk |